You can return AuriVital products within 30 days of receipt without giving any reason. Here you will find all policies, the procedure, cost allocation, and timeframes for refunds.
Customers can return unopened items within exactly 30 days of receiving the goods. A requirement for a refund is that the dietary supplements are in their intact original condition, undamaged, and that all hygiene seals, shrink wraps, or tamper-evident closures are completely intact.
For reasons of health protection and food safety under Section 312g (2) No. 3 of the German Civil Code (BGB), dietary supplements, vital substance capsules, and extracts are excluded from return once the protective seal, safety cap, or bottle seal has been opened or damaged after receipt.
- Contact Us: Send a return notification including your order number to [email protected].
- Receive Return Instructions: You will receive a return label and the exact return address of our inspection warehouse by email.
- Secure Packaging: Pack the sealed products securely in the original box to prevent damage during transit.
- Inspection and Credit: Following receipt and successful visual inspection of item integrity, the purchase price will be refunded to your specified bank account within 3 to 10 business days.
3. Who pays return shipping
If a jar was damaged or the delivery was incorrect, we cover the shipping: we provide a return label or arrange for the package to be collected. If you simply do not like the product, you pay the return shipping yourself, with no further deductions.
4. Refund timing and method
We transfer the money within 3 business days after reviewing the return. For cash on delivery payments, we transfer the amount to your specified bank account; for prepayment by bank transfer, it goes back to the originating account. Receipt of payment usually takes 1 to 5 business days.
| Situation | What we do | Cost to you |
|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Dispatch of the correct goods, collection of the incorrect item | None |
| Parcel lost | Replacement package or payout after completion of the postal investigation | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Refund of the full purchase price for the goods | Return shipping only |
If you would like a different dosage or product, return the item as described and simply place a new order in the shop. We will issue the refund for the original order once it arrives at our warehouse. If the mistake was ours, you will not pay shipping for the replacement delivery.
As long as your package has not yet left our facility in Mannheim, cancellation is free of charge. Send your order number to [email protected]. If the goods are already in transit, the standard return process applies.
8. Questions about this policy
Contact us via [email protected] or by phone at +49 621 23586486 during our business hours (Mon-Fri 08:00 - 17:15). You will reliably receive a response within one business day.
- Merchant
- AuriVital Gesundheitsprodukte GmbH
- Registered address
- Turbinenstr. 1, 68309 Mannheim, Deutschland
- Email
- [email protected]
- Phone
- +49 621 23586486
- Working hours
- Mon-Fri 08:00 - 17:15
- Registration
- HRB 15764 / USt-IdNr: DE830000994
AuriVital