AuriVital reliably ships high-quality dietary supplements and plant-based vitality formulas to support daily well-being within Germany and the European Union. All shipments leave our warehouse under controlled conditions to ensure the purity and stability of sensitive micronutrients at all times.
| Service | Delivery time | Cost |
|---|---|---|
| DHL Paket | 2-4 business days | 4,90 € |
| DPD Classic / Pickup Paketshop | 2-5 business days | 4,50 € |
Stated transit times are in business days from dispatch. In more rural areas, delivery may take 1-2 days longer.
Orders received on business days before 11:30 are handed over to the courier on the same day. Later orders and weekend orders are processed on the next business day. Once sent, you will immediately receive a confirmation email with your order number.
Products are delivered in amber glass bottles that protect against light or sealed blister packs with tamper-evident closures. Shipping takes place in shock-absorbing cardboard boxes with thermal insulation to protect capsules and extracts from temperature fluctuations and physical damage during transit.
Immediately after the parcel is handed over to the carrier, customers receive an automated shipping confirmation by email containing a tracking number and direct status updates.
If tracking updates stall for five business days, please contact [email protected] with your order number. We will immediately initiate an investigation with the carrier and either provide a replacement or issue a full refund: within 10 business days of your report.
Inspection upon delivery: Visible damage to the outer packaging must be noted directly with the delivery agent. Documentation: Take clear photographs of the damage to the cardboard box and inner seal. Damage report: Send the photos together with your order number promptly to [email protected] to initiate a free replacement delivery.
Available payment methods include Cash on delivery, Bank transfer. We never ask for your card details or online banking credentials by phone or email.
Shipping is available to selected regions. Exact shipping costs and delivery times for your address are displayed at checkout before payment. Customs duties or local taxes are the recipient's responsibility.
Contact us via [email protected] or by phone at +49 621 23586486 during our business hours (Mon-Fri 08:00 - 17:15). You will reliably receive a response within one business day.
AuriVital